Shipping overview

Many of our pieces are made to order or held in limited quantities by independent makers. Lead times therefore vary by piece. Where a production time or country of origin is noted on a product page, please use that as the most accurate guide.

Each piece is packed and dispatched by the maker directly from their own studio, not from a central warehouse. Orders containing pieces by more than one maker will arrive in separate shipments.

Lead times

Most pieces are made to order by hand, so lead times vary by piece and by maker. Where a production time is known, it is noted on the product page.

Shipping costs

Shipping is calculated at checkout based on the destination and the piece. White-glove delivery and installation are quoted separately on request.

Duties, taxes & customs

Every piece is packed and shipped directly by the artist or studio that made it, from wherever they work. Depending on where a piece is made and where it is going, your order may be subject to import duties, taxes, and customs fees levied by the destination country — including orders delivered within the UK and the EU.

These charges are set by the destination country, are not collected by Studio Iron, and are payable by the customer on delivery, along with any handling fee charged by the carrier. Because each maker ships separately from their own country, an order containing pieces by more than one maker may attract these charges more than once — once per shipment.

Makers are required to declare every shipment accurately. We do not permit orders to be marked as gifts or declared below their value.

Damaged or missing items

Inspect your delivery on arrival. If a piece arrives damaged or is missing from your order, contact us within 48 hours of delivery at info@studio-iron.com with photographs of the packaging and the piece.

Returns

Returns are subject to the independent makers.

The following are not eligible for return:

• Made-to-order, custom, and bespoke pieces
• Limited editions and one-of-a-kind works
• Pieces marked as final sale
• Items damaged by misuse or normal wear

Specific pieces may have additional return terms set by the maker; these are noted on the product page and take precedence over this general policy.

How to return

To start a return:

1. Email info@studio-iron.com within 14 days of delivery with your order number and the reason for return.
2. We will confirm eligibility and provide return instructions, including the return address and preferred carrier.
3. Pack the piece securely in its original packaging and ship it back via the agreed carrier.
4. Once received and inspected, we will issue a refund to your original payment method within 10 working days.

Return shipping is paid by the customer except where the piece arrived damaged, faulty, or incorrect.

Exchanges

We do not offer exchanges.

Refunds

Refunds are issued to the original payment method within 10 working days of receiving and inspecting the returned piece. Original outbound shipping is non-refundable except where required by law. Duties and taxes paid on import may be reclaimable from your local customs authority — we are not able to refund these on your behalf.

Statutory rights

Nothing in this policy affects your statutory rights. EU and UK consumers have a 14-day right of withdrawal on standard online purchases under the Consumer Contracts Regulations and the Consumer Rights Directive (2011/83/EU). This right does not apply to goods made to a consumer's specifications or clearly personalised.

Questions

For anything not covered here, please email info@studio-iron.com and we will get back to you within two working days.

See also our Privacy Policy and About Studio Iron.